Payment:

What are the forms of payment you accept?

We accept US based credits cards. We accept Visa, Mastercard, Discover and American Express, ApplePay via Stripe. Also except PayPal

Products:

What if I had an allergic reaction to your product?

We offer Oatmeal & Honey and Fragrance Free soaps for sensitive skin. We recommend discontinue use immediately for any allergic reactions.

 Shipping:

After I place my order, when will my order ship?

All orders are hand made and hand poured in small batches to ensure maximum quality. Orders have a 3-7 business day processing time upon receipt of order. We offer free shipping for orders $40 or more. Express shipping is avaiable upon request at an additonal rate per carrier. We do not ship on major holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day). 

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

Once an order has shipped, you will be provided with a tracking number that you can provide to the carrier for them to investigate and provide you with more details regarding the status of your package.

Returns and Refunds

Do you offer refunds? 

Because our products are handmade in small batches, we are unable to offer returns for opened and used products. However if your package/ products are unopened, damaged, or unused simply ship the package back to us within 15 calendar days of purchase; major holidays not included.

Once we have received your package, we will process your refund. A $3.00 restocking fee and the initial $8.95 shipping fee will be deducted from the refund. Customer is responsible for return shipping fees.

How do I cancel my order?

We are not able to cancel an order once it has been fully processed and entered for shipment. Once it has been shipped, the order must be shipped back and processed as a return. A $3.00 restocking fee and the initial $8.95 shipping fee will be deducted from the refund. Customer is responsible for return shipping fees.